Terms of Use

1 Accurate Information

You agree to provide accurate, current, and complete information about yourself when using the Sites or Services. You are responsible for maintaining and promptly updating your information so that it remains accurate, current, and complete.

2 Access Restrictions

You may access the Sites and Services only for lawful purposes and in accordance with these Terms. We reserve the right to refuse, restrict, or terminate your access to all or any portion of the Sites or Services at any time, in our sole discretion, with or without notice.

3 Services

Veteran Strong provides a membership platform that connects U.S. veterans and their families with curated benefits and services offered by third-party providers, along with related concierge support. The specific features, benefits, and partner providers available through the Services may change at any time without notice. Your use of any benefit offered by a third-party provider is also subject to that provider’s own terms and privacy policy.

4 Electronic Content

You consent to receive communications from us in electronic form, including by email, in-app notification, or posting to the Sites. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

5 Confidentiality

Any non-public information you provide to us in connection with the Sites or Services will be handled in accordance with our Privacy Policy. You agree not to disclose any non-public information about Veteran Strong, our partners, or other members that you obtain through the Sites or Services.

6 Acceptable Use

You agree not to:

• Use the Sites or Services for any unlawful purpose or in violation of any applicable law or regulation.
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity.
• Interfere with or disrupt the Sites or Services, including by introducing viruses, worms, malware, or other harmful code.
• Attempt to gain unauthorized access to any portion of the Sites, other accounts, or related systems or networks.
• Use automated tools (such as scrapers, bots, or crawlers) to access or collect information from the Sites without our express written permission.
• Use the Sites to harass, threaten, defame, or otherwise harm any other person.
• Copy, reproduce, modify, distribute, sell, or commercially exploit any content from the Sites without our express written permission.

7 Ownership of Sites and Content

The Sites and all content, features, and functionality (including text, graphics, logos, images, audio, video, software, and the design, selection, and arrangement thereof) are owned by Veteran Strong, our licensors, or other providers, and are protected by U.S. and international copyright, trademark, and other intellectual property laws. Except as expressly permitted by these Terms, you may not copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content from the Sites.

The Veteran Strong name, logo, and any related names, logos, product and service names, designs, and slogans are trademarks of Veteran Strong. You may not use these marks without our prior written permission.

8 DMCA Notice and Procedure

Veteran Strong respects the intellectual property rights of others. If you believe that material accessible on or from the Sites infringes your copyright, you may submit a notification to our designated agent in accordance with the Digital Millennium Copyright Act (“DMCA”). To be effective, your notice must include:

• A physical or electronic signature of the copyright owner or a person authorized to act on the owner’s behalf.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing, with information reasonably sufficient to allow us to locate it.
• Your contact information, including address, telephone number, and email address.
• A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of the right that is allegedly infringed.

Send DMCA notices to: Veteran Strong Designated Agent, info@veteranstrong.com, 888-538-2217.

9 Site Monitoring

We have no obligation to monitor the Sites, but we reserve the right to review, screen, edit, remove, or refuse to post any content, in our sole discretion and without notice. We may also disclose any information necessary to satisfy applicable law, regulation, legal process, or governmental request.

10 Accounts

Certain features of the Sites or Services require you to create an account. You agree to provide accurate, current, and complete information when creating your account, and to update that information as needed. You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate your account at any time, in our sole discretion, if we believe you have violated these Terms or engaged in conduct harmful to Veteran Strong, our members, or others.

11 Password Protected Areas

Some portions of the Sites are password protected. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices. You agree to accept responsibility for all activities that occur under your account or password. Notify us immediately of any unauthorized use of your account or any other breach of security.

12 Third-Party Websites

The Sites may contain links to websites or services operated by third parties, including our benefit providers. These links are provided for convenience only. We do not control, endorse, or assume responsibility for any third-party websites, services, or content. Your use of any third-party website or service is at your own risk and subject to that third party’s own terms and privacy policy.

13 Agreement to Follow Applicable Laws

You agree to comply with all applicable federal, state, and local laws, rules, and regulations in connection with your use of the Sites and Services. You are responsible for compliance with any applicable laws of your country of residence.

14 Additional Privacy Terms

Our collection, use, and disclosure of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference. California residents should also review our California Privacy Notice.

15 Communications

Email and other electronic messages

By creating an account or providing your contact information, you consent to receive emails, in-app notifications, and other electronic messages from Veteran Strong related to your account, the Services, security, and administrative matters. These messages are not considered marketing communications. You may also receive marketing communications, which you may opt out of at any time.

SMS / text messaging

If you provide us with a mobile phone number, you consent to receive recurring text messages from Veteran Strong related to your account, the Services, and (where applicable) marketing communications. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP. For help, reply HELP. Consent to receive SMS is not a condition of any purchase or service.

Recording and monitoring

We may record or monitor telephone calls and chat sessions for quality assurance, training, and compliance purposes. By communicating with us, you consent to such recording and monitoring.

16 Dispute Resolution — Arbitration Agreement and Class Action Waiver

Agreement to arbitrate

You and Veteran Strong agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Sites, the Services, or our relationship with you (each, a “Dispute”) will be resolved exclusively by binding individual arbitration, except for the carve-outs described below. This includes disputes based on contract, tort, statute, fraud, misrepresentation, or any other legal theory.

Carve-outs

The following are excluded from arbitration:

• Claims that may be brought in small-claims court, if they qualify and remain in that court on an individual basis.
• Claims seeking injunctive or other equitable relief for alleged infringement or misappropriation of intellectual property.

Class action waiver

You and Veteran Strong agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. Unless both you and Veteran Strong agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

Arbitration procedure

The arbitration will be administered by JAMS in accordance with the JAMS Streamlined Arbitration Rules then in effect. The arbitration will take place in Baltimore, Maryland, or remotely as the arbitrator may direct. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Opt-out right

You may opt out of this arbitration agreement by sending written notice of your decision to opt out to info@veteranstrong.com within 45 days after first accepting these Terms. Your notice must include your full name, postal address, and a clear statement that you do not wish to be bound by the arbitration agreement. Opting out will not affect any other provision of these Terms.

17 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of laws principles. Subject to Section 16 (Arbitration), any judicial action arising out of or relating to these Terms or the Sites will be brought exclusively in the state or federal courts located in Baltimore, Maryland, and you consent to the personal jurisdiction of those courts.

18 Disclaimer of Warranties

THE SITES AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VETERAN STRONG DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Sites or Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Veteran Strong does not endorse, warrant, or guarantee any third-party product, service, or content available through the Sites, including benefits offered by our partner providers.

19 Limitation on Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VETERAN STRONG OR ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITES, OR THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITES, OR THE SERVICES EXCEED ONE THOUSAND U.S. DOLLARS ($1,000).

You waive California Civil Code Section 1542 (and any analogous laws in other jurisdictions), which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” Some jurisdictions (including New Jersey) do not allow certain limitations of liability; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

20 Indemnification

You agree to defend, indemnify, and hold harmless Veteran Strong and our affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Sites or Services.

21 Termination

We may suspend or terminate your access to the Sites or Services at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Upon termination, your right to use the Sites and Services will immediately cease. Sections of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, limitations of liability, indemnification, arbitration, and governing law.

22 Other Terms

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Veteran Strong with respect to your use of the Sites and Services. Our failure to enforce any provision of these Terms will not be deemed a waiver of such provision or of the right to enforce it. If any provision is found to be unenforceable, the remaining provisions will remain in full effect.

We may update these Terms at any time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the Sites or Services after the changes take effect constitutes your acceptance of the updated Terms.

23 Contact Information

If you have questions about these Terms, please contact us: